Shipping, Delivery & Dispatch Policy
We provide worldwide delivery of your orders. You need to select the correct shipping location from the option ‘SHIPPING TO” provided at the footer of our website. We have partnered with leading Indian & International shipping provider to handle your order in best possible way for safe & fast delivery.
Currently we are unable to deliver in Bangladesh, Russia, North Korea and other such location restricted for courier delivery by DHL, FedEx & UPS. In case you wish to place order for delivery in these countries we request you to please get in touch with our customer service team and they will be glad to help you with it.
Shipping Charges for Delivery In India:
We provide free shipping within India for all Prepaid & Cash on Delivery (COD) orders above INR 1500.00. For orders up to INR 1500.00, we have a nominal charge of INR 99.00 towards shipping & handling charges.
Please note there are no additional charges for Cash on delivery payment orders.
- Cash on Delivery is available in selected pin codes within India.
- The maximum orders value for Cash on Delivery order is capped at INR 15000.00.
Shipping Charges for Delivery Outside India:
Unfortunately, you will not be able place order for delivery to International location on India store. You will have to select/change your shipping location through the option provided on the footer of the website ‘SHIPPING TO’ and select the location of delivery.
Please note changing your shipping location during checkout will lead to loss of items in your shopping bag. Shipping charges & Policy of selected store will apply to your order.
Order Delivery & Dispatch Policy :
We understand you are eagerly waiting for ordered styles to be delivered to you at the earliest. Our Customer Care & Warehouse team works rigorously to ensure that we are able to bring a smile to your face. Our team perform multiple rounds of quality check and ensure that we deliver you your ordered styles in perfectly packed QC checked condition in the least possible time.
We strive to dispatch your order in the earliest possible time however certain styles are procured and arranged from other locations and hence in few cases the dispatch timelines can extended up to 2 weeks. We will update you regarding the dispatch & delivery status of your order via Email & SMS.
Once the order is dispatched, it normally takes 1-4 business days depending on the pin code for delivery to happen within India and 3-10 business days for deliveries outside India. Unforeseen circumstances on the logistics provider’s end may sometime cause delays, however please be rest assured that our Customer Care team will be working very closely with the logistics provider to your orders delivered at the earliest.
Alternatively, you can track the order status from your My Account section of the website OR get in touch with our Customer Care team on email customercare@ritukumar.com for any order & dispatch related queries.
Our delivery partners will attempt to deliver the package a maximum up to 3 times before they return it to us. Please provide the complete & accurate shipping address including Pin code/Zip code and a valid mobile number. This will help us in delivering your order faster.
Customs and Import Duties on orders:
We don’t charge/collect any additional Taxes or Duties for orders which are meant to be delivered in India.
However, all orders which are to be delivered outside India, may be subject to Country specific Import Duties that are levied once the package reaches the destination country. We do not collect any Duties & Taxes while you are ordering on the website. Any additional charge towards Import/ Customs Duties & Taxes if any, may be levied by the Custom authority. These charges are to be borne by the receiver and RITIKA PRIVATE LIMITED have no control over these charges and cannot predict what they may be in actuals. Customs policies vary widely from country to country, and we recommend contacting the local customs office or their website for further information.
In case receiver fails to pay the asked Duties & Taxes and doesn’t collect the order from the shipping partners RITIKA PRIVATE LIMITED will not be liable for any refund amount for such orders.
When ordering from any brand website of ours (Label RITU KUMAR, RITU KUMAR, RI RITU KUMAR & AARKE RITU KUMAR) you are considered the importer on record and must comply with all laws and regulations of the country in which you are ordering the goods.
Shipping Charges for Delivery In India:
We provide free shipping within India for all prepaid & COD orders above INR 1501. For orders up to 1500 Rupees, we charge a nominal fee of INR 99 towards shipping & handling charges.
Please note there are no additional charges for Cash on delivery payment orders.
- Cash on Delivery is available in selected pin codes within India and the order value cap is as follows:
- Orders for Label Ritu Kumar branded styles- Maximum Cash on Delivery order value is INR 10,000.00
- Orders for Ritu Kumar & RI.Ritu Kumar branded styles- Maximum Cash on Delivery order value is INR 15,000.00
Shipping Charges for Delivery Outside India:
Orders for delivery to any International location are charged as per below:
- 1st Item of order- INR 3500.00
- Every additional item within same order- INR 700.00 each
Please note: Cash on Delivery option is not available for International orders.
ORDER DELIVERY & DISPATCH POLICY:
We understand you are eagerly waiting for ordered styles to be delivered to you at the earliest. Our Customer Service & Warehouse team works rigorously to ensure that we are able to bring a smile to your face. Our team perform multiple rounds of quality check and ensure that we deliver you the perfect packed product in the least possible time.
Our standard dispatch timelines are between 1-2 weeks (this is sometimes because we have to arrange your ordered styles from our stores located in multiple region within India), however generally orders gets dispatched within 1-2 working days from the date of successful order getting placed.
We will share details about your orders from dispatch to delivery via Email & SMS details provided by you while placing the orders.
Once the order is dispatched, it normally takes 1-4 business days depending on the pin code for delivery to happen within India and 3-10 business days for deliveries outside India. Unforeseen circumstances on the logistics provider’s end may sometime cause delays, however please be rest assured that our Customer Service team will be working very closely with the logistics provider to your orders delivered at the earliest. You can also contact us at customercare@ritukumar.com for any queries related to your order and shipping.
Customs and Import Duties Information on International Shipments:
You order may be subject to import duties that are levied once the package reaches the destination country. An additional charges towards Import, Customs & Taxes may be levied by the Custom authority which will be borne by youRitika Pvt. Ltd. has no control over these charges and cannot predict what they may be in actuals. Customs policies vary widely from country to country, and we recommend contacting the local customs office or their website for further information. Additionally, when ordering from ritukumar.com and its associated websitesyou are considered the importer on record and must comply with all laws and regulations of the country in which you are ordering the goods.
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